Liz Crabtree is an accomplished professional in contact center support and workforce management. Currently, they are pursuing a Bachelor of Arts in Business Administration and Management at Saint Leo University and a Master of Business Administration at UMass Global. Previously, Liz held various roles at GEICO from 2008 to 2016, including Customer Service Supervisor and Manager of Contact Center Support & Workforce Management. Most recently, they have taken on the position of Lead Business Analyst at USAA, following their role as Director of Workload Planning and Forecasting.
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