Louis Benavides is a Lead Infrastructure Engineer at USAA, specializing in Workforce Management Technology within the Architecture CTO department. They are responsible for the development, installation, integration, and implementation of various applications in the Contact Center Workforce Management space. Throughout their career at USAA, Louis has successfully executed multi-million dollar projects utilizing products like NICE Workforce Management and Genesys Decisions. They provide innovative solutions for data collection and mentor junior developers, while currently working on enhancing scheduling flexibility for USAA's Member Service Representatives. Louis holds a BBA in Information Systems Management from The University of Texas at San Antonio and a BS in Computer Science from Case Western Reserve University.
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