Luci Buenrostro has over 30 years of customer interface and management experience in the banking industry, including 11 years in risk management. Luci has a proven track record in managing fraud operations, leading strategic initiatives for customer experience and expense reduction at Citi from 1993 to 2024. Currently serving as the Director of Fraud Prevention and Detection at USAA, Luci excels in resolving complex issues and fostering a positive work environment while engaging cross-functional teams to address service challenges.
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