Mari Hern is a transformational IT leader with over 25 years of experience in IT Service Management across various industries, including healthcare, banking, and insurance. Currently serving as Vice President of IT Business Services at USAA, Mari leads over 20 service units and has successfully implemented strategic initiatives. Previously, Mari held senior leadership roles at prominent companies such as Wells Fargo, AIG, Kaiser Permanente, Microsoft, and AOL. A former two-sport varsity athlete and twice All-American at Longwood University, Mari earned a Bachelor of Science in Business Administration and integrates the discipline from sports into their leadership style. Based in Manassas, Virginia, Mari enjoys mentoring and spending time outdoors with their children and pets.
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