Mark Gomez

Mark Gomez is an accomplished leader currently serving as the Director of Customer Experience at USAA, where they optimize member experiences through strategic initiatives and process improvements. With extensive experience in program management and product management, Mark has previously held roles including Executive Operational Planning Director and Executive Director of Product Management at USAA. Mark holds a Bachelor of Business Administration and an MBA from the University of the Incarnate Word, as well as an Executive MBA from UTSA College of Business, demonstrating a strong foundation in business administration and management. Recognized for expertise in organizational transformation and Robotic Process Automation, Mark effectively builds high-performing teams to achieve strategic goals.