Michael Marciano

Michael Marciano is a seasoned leader with a strong background in enhancing customer experiences and driving business growth across various financial institutions. They served as a Director at USAA, where they led a team to deliver valuable member insights and guided executives on enhancing customer experiences. Previously, Michael held multiple roles at Wells Fargo, including Store Manager and Service Leader, where they excelled in sales and operational standards while developing team members. With a BSBA in Finance from the University of Central Florida, they specialize in strategic planning, project management, and performance management, consistently working towards unlocking potential and advancing member satisfaction.