Michele Norris is a proven leader in contact center technologies at USAA, where they currently develop strategies and implement solutions to enhance member experiences. Previously, Michele served as the Director of Member Experience Architecture, leading teams to translate transformational strategies into actionable designs. As a member of the Board of Directors for Chosen, a nonprofit organization, Michele contributed to supporting foster and adoptive families. Michele's extensive experience in program and project management at USAA encompasses roles focusing on business operations and technology solutions. They hold a Bachelor of Business Administration in Marketing from Texas State University-San Marcos.
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