Michelle Solis (Zasada) is the Director of Business Risk & Controls - Operational Risk and Bank Climate Risk Officer at USAA. Previously, they held various roles at Chase, including Vice President Functional Control Officer and Fraud Recovery Team Manager. Their early career included a Team Manager position in Commercial Card Customer Service at J.P. Morgan. Michelle is currently pursuing a Bachelor's degree in German Language and Literature at Northern Illinois University, having previously earned a Bachelor's degree in English Language and Literature from the same institution.
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