Michelle Viera is a Business Intelligence Analyst Lead at USAA, where they are currently part of the Legal Operations Data Analytics team. Previously, they worked as a Senior Business Intelligence Developer at CURO Financial Technologies Corp and held multiple roles at USAA, including Senior Business Intelligence Analyst and Business Intelligence Analyst I through III. Michelle's earlier experience includes serving as a Workforce Manager Analyst at Atento, where they successfully improved profits and managed a large team of agents. They earned both a Master of Science in Data Analytics and a Bachelor of Applied Science in Statistics from The University of Texas at San Antonio.
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