Nicole Policky is a subject matter expert in Identity Verification, currently serving as a Digital/Technical Product Manager Lead at USAA, where they focus on transforming digital identity experiences through user feedback and collaboration. Since launching the identity proofing program in 2020, Nicole has successfully driven strategic initiatives to enhance security and reduce fraud risk. They previously held various roles at USAA, including Program Project Manager and Experience Owner Lead, and have extensive experience in compliance and risk management from their time at Bank of America and Millennium Group. Currently pursuing a Bachelor of Science in Cyber and Data Security Technology at The University of Arizona Global Campus, Nicole remains committed to leveraging their expertise for innovative solutions and shared success.
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