Nikki Duncan is the Lead Development Product Owner at USAA, a position they have held since 2020. They previously served in various roles at USAA including Member Services Associate, Mortgage Underwriter, Senior Mortgage Processor, Development Product Owner, Mortgage Instructor, and Program Test Analyst Senior. Prior to their tenure at USAA, Nikki worked as a Benefits Specialist for TRICARE - Defense Health Agency from 2006 to 2007. Nikki earned a Bachelor of Business Administration from the Florida Institute of Technology, graduating with a 3.7 GPA in 2017.
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