Raed Moukarem is the AVP of Member/Customer Insights & Strategy at USAA, where they are accountable for the organization’s Voice of Member/Customer, Experience Insights, and Brand Advocacy. With over 20 years of experience in consulting, finance, and marketing, Raed has led teams in delivering value-added results across various industries, including financial services, consumer goods, and government. They previously served as the Executive Director of Member and Market Insights, transforming customer data usage to proactively anticipate service quality issues. Raed holds a Bachelor of Science degree in Gerontology from the University of Southern California and an MBA in Finance from Pepperdine University.
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