Ross Thiele is an accomplished IT Technical Director with over 16 years of progressive experience at USAA. Currently, they drive optimization and strategic objectives in Bank Consumer Lending Technology, overseeing large technical components and managing multiple Scrum teams. Ross has a history of fostering collaboration with executive stakeholders and implementing innovative solutions, including Intelligent Automation and modernized software platforms. They previously held various roles at USAA, advancing from IT Technical Manager in Research & Development to leading initiatives that improved customer experiences and product efficiency. Ross earned a Bachelor's degree in Management from The University of Texas at San Antonio.
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