Scott Curtis

Scott Curtis possesses extensive experience in customer service and team management across multiple financial institutions. Currently serving as a Director at USAA since August 2018, Scott manages a Member Relations team responsible for communications with executive management, promoting employee development in alignment with corporate objectives. Prior roles include Vice President at First Tennessee Bank, overseeing customer contact centers, and Department Manager at Capital One, where significant improvements in associate engagement scores were achieved. With a foundational career beginning at Invesco US, Scott has demonstrated strong leadership and operational capabilities, reinforced by a Bachelor of Arts degree in Business Administration and Management from Southwestern University.