Sean Serafin

Deputy Chief Claims Officer at USAA

Sean Serafin has extensive experience in claims management and strategy within the insurance industry, notably in leadership roles at USAA from April 2020 to October 2023, including Deputy Chief Claims Officer and Vice President of Property Claims. Sean's work involved overseeing auto and property claims operations, focusing on digital strategy, transformation, and technology implementation. Prior to USAA, Sean spent nearly two decades at Farmers Insurance in various leadership positions, including Head of Strategy and Process for Property, Director of Special Investigations, SIU Division Manager, and Major Case Unit Manager, effectively developing strategies to enhance operational efficiency and combat insurance fraud. Sean holds a Master of Business Administration with a focus on Change Management and Business Transformation from the University of Phoenix and a Bachelor of Science in Behavioral Sciences and Criminal Justice from California State Polytechnic University-Pomona.

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