Shawn Bailey is a Business Strategy Lead at USAA, focusing on omnichannel member servicing and performance insights since 2021. Previously, Shawn worked as a Project Analyst at American Express from 2011 to 2014 and served in various analytical and managerial roles at Royal Caribbean International from 2019 to 2021. Before that, Shawn contributed to global sourcing strategy and analytics at Office Depot in 2010-2011. Currently, Shawn is pursuing multiple degrees, including an MBA and a Master of Science in Management Information Systems at Nova Southeastern University.
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