Shawn Jones is a Senior Fraud Quality Assurance Advisor with over 10 years of experience in fraud detection and quality assurance. Currently, Shawn works at USAA, performing manual quality assurance reviews and facilitating meetings with leadership to enhance fraud prevention strategies. Previously, Shawn held positions in various organizations, including as a Senior Frontline Specialist at Capital One and an IT Coordinator II at Hurricane IT Solutions. Shawn's educational journey continues at Texas A&M University, where they are pursuing further studies.
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