Shawna Thomas is currently the Director of Workload Planning and Forecasting at USAA, where they advise executive leadership on scalable workforce planning strategies and lead long-term headcount planning initiatives. With previous experiences at Charles Schwab and Vanguard, they have developed innovative workforce strategies, managed teams, and acted as a thought leader in workforce management. Shawna's educational background includes a Bachelor's Degree in Finance from Northern Arizona University. Throughout their career, they have consistently focused on enhancing workforce capabilities and fostering strong internal stakeholder relationships.
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