Shellby Duffield, CPCU, is currently the Lead Program Manager at USAA, where they oversee the P&C Distribution & Service Omni Modernization Service team, focusing on digital and member experience enhancements. They previously served as a Senior Project Program Manager and held various roles at USAA, including Product Owner. Shellby also gained valuable experience as an Assistant Store Manager at Starbucks and Panera Bread. They earned a degree from Arizona State University, graduating with a GPA of 3.81.
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