Stefan Brown

Stefan Brown possesses a robust background in business process ownership and claims management, having served as a Business Process Owner Senior at USAA from December 2024 to August 2022. In this role, Stefan audited call data, facilitated cross-team collaborations, and significantly enhanced claims processes. Previous positions at USAA included Property Claims Adjuster, where efforts reduced loss adjusting expenses by implementing efficient inspection methods, and Business Process Owner I, focusing on claims process optimization and maintaining a comprehensive SOP library. Additional experience includes serving as a Research Assistant at the UTSA Biomechanics Laboratory, and food service roles at Six Flags and Costco Wholesale. Stefan holds a Bachelor of Science in Kinesiology from The University of Texas at San Antonio and an MBA from Texas A&M University-Corpus Christi, achieving a 4.0 GPA.