Stephanie C. currently serves as the Director of Fraud Member Resolutions at USAA since April 2024. Prior to this role, Stephanie held various leadership positions at Bank of America from August 2015 to April 2024, including VP Sr Group Operations Manager and VP Operations Manager for Client Experience and Advocacy, overseeing teams focused on mortgage fraud prevention and credit card fraud analysis. Stephanie began at Bank of America as a Senior Fraud Analyst in January 2011 and progressed through multiple roles, developing expertise in fraud management and training new analysts and leaders. Earlier experience includes a position as Store Manager at Kilwins Chocolates Franchise, Inc., and Title Agent at Title ClearingHouse. Stephanie earned a Bachelor of Science in Human Resources from Florida State College at Jacksonville.
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