Terri Caldwell is a Lead Product Owner at USAA, where they focus on enhancing productivity and customer satisfaction through innovative methodologies. With a 13-year track record in process engineering for Fortune 100 companies, startups, and government agencies, Terri has successfully implemented quality improvements and change management strategies. They are a certified Scrum Master and have held various leadership roles, including Senior Scrum Master and Product Development Lead. Terri served in the United States Air Force as a Personnel Systems Manager for 16 years and has extensive experience in program management and software quality assurance.
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