Thomas Shea

Thomas Shea is a Systems Analyst 1 at USAA since June 2018, where responsibilities include maintaining the Network Services Confluence wiki space and facilitating Risk and Compliance activities such as control procedure development and risk assessment. Prior experience encompasses roles as a Technical Writer at ANSA, Inc. from August 2011 to June 2018, Technical Support Squad Lead at Pace from September 2009 to August 2011, Contract Technical Editor at Hands On Technology Transfer from July 2005 to July 2010, and Proofreader for Phyllis Coyne et al. from March 2003 to November 2004. Thomas Shea holds a Bachelor of Arts in English - Writing and Communications from the University of Massachusetts Dartmouth, completed in 2003, and a high school diploma from Norwell High School, earned in 1998.