Tim Wallace

Tim Wallace is a seasoned professional with extensive experience in the banking and financial services sector. Currently serving as Lead Bank Business Process Consultant at USAA since June 2020, Tim manages the root cause analysis process for bank complaints and develops executive-level reporting. Previously, Tim held various roles, including Senior Member Experience Analyst at USAA and Product Manager at Harland Clarke, where notable achievements included significant growth in household acquisitions and bank deposits. Tim's background includes regional management positions with Credit Human and extensive experience at Wells Fargo, overseeing operations across multiple branches and developing impactful banking programs. Tim holds a Bachelor of Arts in Psychology from The University of Texas at San Antonio.