Wayne Gratty is a seasoned Workforce Management professional currently serving as the Director of Workload Planning and Forecasting for Financial Crimes at USAA. With extensive experience in capacity planning and real-time management, they previously held roles at SoFi and Citi, leading teams and optimizing operational efficiency across various departments. Wayne began their career as a Workflow Analyst at Phones 4u, where they developed a strong foundation in resource management and data-driven decision-making. Educated in customer service, warehousing, and business administration, Wayne is known for their commitment to excellence and strategic leadership in complex environments.
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