Daniel Silva is a 25-year-old operations manager with a strong passion for people management and data analysis. They began their career in a contact center as a telemarketer and quickly advanced to supervisory roles, managing teams of up to 270 agents and earning recognition as a standout supervisor. Having worked with various communication channels, Daniel has developed expertise in report generation and opportunity identification, while their technical education in Computer Hardware Technology and Information Technology enhances their analytical skills. Currently pursuing a bachelor's degree in Management Processes, Daniel continues to leverage their skills in operations at Usadosbr.
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