USAN, Inc.
Walker Hutchinson has over 18 years of work experience, with a focus on IT operations and management. Most recently, they worked at USAN, Inc. as a DevOps Architect and Sr Engineer. Prior to that, they served as the Director of IT at Mission Communications, LLC, where they managed a team of engineers and developers and was responsible for the IT budget and expenses. Before that, Walker worked at Definition6 for 11 years, holding various roles including Global Network Operations Manager, Sr Engineer, and Enterprise Engineering Architect. In this position, they managed data centers, supported a range of clients, and implemented large-scale Exchange implementations. Walker's earlier experience includes a role as an Operational Supervisor at Delta Air Lines, where they assisted with the deployment and design of self check-in kiosks.
Walker Hutchinson attended the College of Charleston from 1994 to 1997, where they studied Psychology and Philosophy. Following this, from 1998 to 2000, they attended New Horizons, where they pursued a degree in IT Systems Administration and IT Management, completing a MCSE program.
USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.