USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. 

In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


Call Center

Cloud

Information Technology

Internet

Marketing

USAN, Inc.

Steve Walton

Executive Admin

Donny Jackson

Laura Hall

Paul Soligon

Loyd Olson

Rocky Livingston

Larry Newfield, CISSP, CEH, CSM

Jordan Gladwin, PMP

Jeanne Cagan

Farid Shenassa

The Engineering and IT team at USAN, Inc. is responsible for designing, implementing, and maintaining the company's robust cloud and hybrid customer engagement solutions. This team ensures high availability and scalability of the carrier-grade infrastructure, supports enterprise-level clients, and drives back-office integration and business process automation. Their roles include managing network security, cloud deployments, system administration, database development, and providing tiered technical support to ensure seamless omnichannel experiences for customers.

Engineering and IT

Software Development

Leadership Team

Engineering and IT

About

Team members

Other teams at USAN, Inc.

Software Development

Leadership Team