USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. 

In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


Call Center

Cloud

Information Technology

Internet

Marketing

USAN, Inc.

Steve Walton

Executive Admin

Donny Jackson

Laura Hall

Paul Soligon

Loyd Olson

Rocky Livingston

Larry Newfield, CISSP, CEH, CSM

Jordan Gladwin, PMP

Jeanne Cagan

Farid Shenassa

The Software Development team at USAN, Inc. is responsible for designing, developing, and maintaining the suite of contact center applications that enable businesses to engage customers across multiple channels including telephone, chat, email, and social media. This team works on creating and optimizing solutions such as ACD, IVR, WFM, and Quality Management, integrating them with back-office systems, and automating business processes. They ensure the software is scalable and highly available, supporting the largest enterprises with robust, carrier-grade infrastructure.

Software Development

Engineering and IT

Leadership Team

Software Development

About

Team members

Other teams at USAN, Inc.

Engineering and IT

Leadership Team