Software Development

The Software Development team at USAN, Inc. is responsible for designing, developing, and maintaining the suite of contact center applications that enable businesses to engage customers across multiple channels including telephone, chat, email, and social media. This team works on creating and optimizing solutions such as ACD, IVR, WFM, and Quality Management, integrating them with back-office systems, and automating business processes. They ensure the software is scalable and highly available, supporting the largest enterprises with robust, carrier-grade infrastructure.