USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. 

In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


Call Center

Cloud

Information Technology

Internet

Marketing

USAN, Inc.

USAN, Inc.'s headquarters in Norcross, GA, United States

This department is responsible for protecting an organization's information assets and ensuring compliance with relevant regulations.

Information Security

The Software Development team at USAN, Inc. is responsible for designing, developing, and maintaining the suite of contact center applications that enable businesses to engage customers across multiple channels including telephone, chat, email, and social media. This team works on creating and optimizing solutions such as ACD, IVR, WFM, and Quality Management, integrating them with back-office systems, and automating business processes. They ensure the software is scalable and highly available, supporting the largest enterprises with robust, carrier-grade infrastructure.

Software Development

The Project Management & Business Analysis team at USAN, Inc. is responsible for overseeing the planning, execution, and delivery of projects that enhance customer engagement solutions across multiple channels. They manage project timelines, coordinate across departments, and ensure that business processes and software development align with strategic goals. The team also performs business analysis to identify areas for improvement and streamline workflows, leveraging their expertise in agile methodologies and technical writing to support successful project outcomes.

Project Management & Business Analysis

This department ensures the quality and reliability of software products through rigorous testing and evaluation processes.

Quality Assurance

This department focuses on analyzing business needs, processes, and data to drive strategic decision-making.

Business Analysis

The Network Operations team at USAN, Inc. is responsible for maintaining the integrity, performance, and availability of the company's carrier-grade infrastructure. This team ensures uninterrupted service for customer engagement solutions by monitoring network traffic, troubleshooting issues, and managing system upgrades. They work to guarantee the highest levels of availability and scalability for diverse customer interactions across channels, such as phone, chat, email, and social media.

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Other teams

Software Development

Project Management & Business Analysis

Quality Assurance

Business Analysis

Network Operations