Jeremy Guetersloh

Jeremy Guetersloh is an experienced leader in customer service and technical support, currently serving as the Director of Customer Service and Technical Support at USCutter since 2019. Previously, Jeremy held the position of Contact Center Manager at AAA Washington from 2007 to 2018, where oversight was provided for a $6 million call center with over 100 personnel handling more than 1.5 million annual member contacts. At World Vision USA, Jeremy served as Donor Contact Services Manager from 2004 to 2007, managing a $3 million budget and enhancing call center metrics and employee retention through improved training plans. Earlier in the career, Jeremy was a Call Center Transitional Specialist and Contact Center Manager at Eddie Bauer between 1999 and 2003, leading a significant transition of international operations and directing multiple sales groups. Jeremy's educational background includes studies at the University of Illinois Urbana-Champaign from 1983 to 1986 and at IVC.