Dianne Marie Buban

Dianne Marie Buban has worked in various roles in the customer service industry since 2014. From 2014 to 2021, they worked at Harte Hanks as a Quality Analyst for a Tech Account, an Order Admin Specialist for Tier 2 Support, and a Technical Support Representative for Tier 1. During their time there, they monitored agent interactions, presented customer journeys to the client, facilitated QA discussions, and handled escalated calls. In 2021, they moved to Conduent as a Quality Assurance Analyst for an Airline Account. Currently, they are a Product Support Specialist at Hatch, where they collaborate with the Account Management Team to isolate technical support issues reported by customers and find a resolution. Dianne Marie also reviews accounts to find gaps or issues in campaigns and workflows, and provides excellent customer service through emails, chats, and calls.

Dianne Marie Buban graduated with a Bachelor of Science in Business Administration - Marketing Management from Bicol University in 2014.