Artem Setkin is currently the Director of Support and Solution Engineering at Usercentrics, leading a team of over 40 specialists in providing customer support and technical consultancy. With more than a decade of experience in B2B SaaS, Artem has previously held roles such as VP of Customer Operations at VOCALLS, where they led a team to enhance customer resolution rates through an AI-based platform. Artem has a strong background in software, bridging communication between customers and engineering teams, and has consistently built high-performing teams while mentoring individuals into senior roles. Artem holds a Master of Arts in Digital Management from Hyper Island and a degree in Liberal Arts and Sciences from Charles University.
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