Andrea Lim is a seasoned professional with extensive experience in solutions consulting and customer insights across various industries. Currently serving as a Senior Solutions Consultant at UserTesting since November 2022, Andrea collaborates with diverse teams to integrate human insights into product development and innovation. Previously at Medallia, Andrea contributed to sales cycles and client engagement as a Solutions Consultant for over three years. Prior roles include Senior Customer Insights Analyst at Singapore Airlines, where Andrea led customer insights initiatives, and Customer Experience Consultant at TravelClef, establishing a successful CX program. Andrea's earlier experience as a Growth & Partnership Manager at RateIt and as a Senior Consultant at aAdvantage Consulting Group further demonstrates a comprehensive background in customer experience and business excellence. Andrea holds a Bachelor of Social Science in Sociology from the National University of Singapore.
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