Brian McNees is an experienced Customer Success Manager currently working at UserTesting since April 2025, and previously held the same role at Malbek from July 2020 to April 2025, where efforts included establishing a technical support team and winning the Malbest Award for service excellence. Prior to Malbek, Brian served as a Solutions Manager at Equifax from November 2018 to July 2020, focusing on Agile methodologies and enhancing client onboarding. Brian’s career also includes a position as a Global Engagement Manager at TalentWave, where contributions led to improved international contractor operations and an increased Net Promoter Score, as well as experience as a Store Manager at Clarks, successfully transforming an underperforming store into a high-performing location. Brian holds a Bachelor's degree in Communication and Media Studies from Illinois State University.
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