Jeremy B. is a seasoned professional with extensive experience in customer support and management, currently serving as Senior Manager of Customer Support at UserTesting since May 2015. Under Jeremy's leadership, a global Tier 1 support team of 21 agents has achieved the highest customer satisfaction ratings in company history, earning multiple Stevie Awards. Previous roles include Customer Support Manager, where Jeremy improved key performance indicators and team scalability, and Support Team Lead, focusing on mentorship and skill development for frontline specialists. Jeremy's career began with a Sales Associate position at HeadsetPlus.com and included a managerial role at Windy City Pizza, where operational efficiency was enhanced through strategic inventory management. Jeremy holds a Bachelor's degree in Psychology from the University of California, Santa Cruz.
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