Maureen Ybarra

Maureen Ybarra is an experienced professional in customer success and project management with a robust career spanning over three decades. Currently serving as a Senior Customer Success Manager and Senior Implementation Consultant at UserTesting since December 2018, Maureen is adept at coordinating cross-functional teams to enhance customer engagement and onboarding experiences. Previous roles include Senior Client Manager and Senior Client Training Specialist at ForeSee, where Maureen utilized customer experience analytics to drive informed decision-making. With project management experience at Shepherd Advisors, Sensei Change Associates, the University of Michigan, and City of Irvine, Maureen possesses a strong foundation in strategic planning and execution. Maureen holds a BA in Political Science from the University of California, Berkeley, an MA from the University of San Diego, and a Certificate in Management Effectiveness Studies from the University of Southern California.