Rohit Rafaliya is an experienced professional in technical support and customer retention, currently serving as a Panel Support Specialist at UserTesting since May 2023. With a solid background in troubleshooting and solutions analysis, Rohit previously held the role of Senior Technical Support Specialist at SwiftSku from February 2021 to May 2023, where responsibilities included diagnosing software and hardware issues. Prior experience includes working as a Retention Specialist and in various technical support roles at Majorel, with a focus on Microsoft 365 products from March 2018 to January 2021. Rohit began a career in development as a Sr. SQL Developer at Compaqt Softwares Pvt. Ltd. from January 2016 to April 2017. Educational achievements include a Master of Science in Computing from Edinburgh Napier University and a Master of Business Information System, among other degrees in computer applications and information technology.
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