Thomas Hayes is a seasoned professional in user research and consulting, currently serving as Senior Director of Research Consulting Services at UserTesting, where leadership is provided to a team dedicated to enhancing customer decision-making and product experiences for digital businesses. Previously, Thomas held the role of Director EMEA at UserZoom, overseeing a team that delivered consultancy across various organizations. Thomas's extensive experience includes positions such as User Research Manager at ao.com and Senior Research Specialist at The Co-operative Bank plc, where impactful insights were provided to drive customer experience improvements. With a Bachelor’s Degree in Sociology from The Manchester Metropolitan University, Thomas has cultivated a strong foundation in understanding and enhancing user experiences across multiple sectors, including retail and banking.
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