Thomas Laureys

Thomas Laureys is an experienced professional with a strong focus on customer experience and support operations. Currently serving as Senior Customer Experience Manager at Whale since February 2023, Thomas is responsible for enhancing the customer journey and implementing strategies to improve satisfaction and efficiency. Previous roles include Support Operations Specialist and Customer Support Manager at Silverfin, where Thomas administered support systems and analyzed customer metrics. Additional experience includes positions as Performance Management Consultant at intuo.io, Oracle Operations Coordinator and License Review Consultant at Seven Eighths, and Communications Specialist at AZ Zeno. Thomas holds a Bachelor's degree in Journalism and has a background in International Relations, further complemented by a graduate qualification in Accounting Administration.