Courtney Ramirez

Patient Experience Coach at USF Tampa General Physicians

Courtney Ramirez, MBA, LSSGB, currently serves as a Patient Experience Coach at USF Tampa General Physicians since June 2023 and has held various roles at Tampa General Hospital since January 2018, including Office Supervisor II, Project Analyst, Administrative Assistant, and Systems Analyst. As Office Supervisor II, Courtney ensured clinic operations ran smoothly and effectively, while managing staff hiring and performance expectations. In the role of Project Analyst, responsibilities included overseeing multi-disciplinary projects aimed at enhancing operational effectiveness across clinical departments. Courtney's educational background includes a Master of Business Administration in Health Care Administration from Saint Leo University and a Bachelor of Science in Biology from High Point University.

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St. Petersburg, United States

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USF Tampa General Physicians

University of South Florida Tampa General Physicians (USFTGP) was created through an advanced affiliation between the University of South Florida and Tampa General Hospital to provide advanced care to patients and their families throughout Florida. Specialties include cardiology, endocrinology, hepatology, organ transplantation, pediatrics, primary care and surgery. Launched in January 2022, USF Tampa General Physicians is dedicated to providing a unified management and support structure for physicians of both the USF Health and Tampa General Medical Group (TGMG), making it one of the largest academic medical groups in the state of Florida. Through coordinated services, USFTGP will help drive growth, improve quality, and increase access to world-class, academic medical care across the community, as well as serve as a recruiting tool for leading academic physicians from across the country. The new organization will further elevate the national reputation of both USF Health and TGH, which will help attract additional research dollars and support the economic engines of Tampa Bay’s health market. USFTGP includes approximately 1,400 team members who serve and support physicians employed by USF Health and TGMG, providing practice infrastructure, clinical management, and related operational and administrative support services. USFTGP also works with private practice physicians on staff at Tampa General to offer purchased services and management services through the new organization.


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