Nancy Salazar

Nancy Salazar is a seasoned professional with extensive experience in customer service and human resources. Currently serving as a CX Business Process Analyst II at USG since October 2020, Nancy is responsible for the Florida market, managing truck and rail allocation, and serving as an Esker Lead for the Customer Service Center. Previous roles include Human Resources Customer Experience Associate at UChicago Medicine, where support was provided to employees and HR processes. Prior to that, Nancy held various positions at USG, including Customer Service Consultant and Inside Sales Professional, where responsibilities included training, data analysis, and customer relationship management. Nancy's educational background includes a Bachelor's degree in Professional Technical Management from DeVry University and certifications in Human Resources Management from Keller Graduate School of Management.