David Berna

David Berna has a diverse work experience spanning multiple industries. David started their career as an IT Support Technician at SOLLAC in 1999 before becoming a Professional Musician working as a self-employed individual from 2001 to 2003. David then worked as an IT Support Technician at LAPHAL INDUSTRIES from 2003 to 2004.

David then transitioned into the field of customer support and technical advising, joining Concentrix in 2005 as an EU Technical Advisor. David later became a Senior Technical Advisor/Team Leader, where they managed a team of 18 and assisted in assigning cases, monitoring workload, and training team members. David held these roles until 2012.

Following their time at Concentrix, David joined Ceridian in 2012 as a Customer Relationship Specialist, where they managed customer relationships across 17 countries and ensured efficient implementation and delivery of payroll services. David worked at Ceridian until 2013.

In 2014, David joined Expedia Group as an Integration Specialist in the Global Partner Services division. David was responsible for coordinating activation and migration projects, integrating XML feed projects, and providing support and documentation to customers during the integration process. David held this role until 2016 when they transitioned to the role of Technical Relationship Manager, where they managed technical relationships with key global partners and supported e-commerce projects.

Most recently, David worked at uSizy as the Head of Operations. In this role, they were responsible for designing and scaling operational strategies and processes, driving business outcomes through effective communication and leadership, and monitoring service delivery and risk reduction. David also worked closely with the company's founders to develop scalable business strategies and KPIs. Their tenure at uSizy began in 2019 and continued at the time of this data.

David Berna's education history is as follows:

In 1994-1997, they attended Aix-Marseille University and obtained a Bachelor's Degree in English as a foreign language.

In 1998-1999, they enrolled in Formadev Marseille and studied IT support technician.

In 2000, they attended Synergie Aix en Provence and studied web design and image editing.

In 2017-2018, they pursued a Master's degree in Strategic Management, Leadership, and Project Management from Icademie International.

In 2019-2020, they attended the University of the West of Scotland and obtained a Master of Business Administration (MBA) degree in Business Administration and Management, General.

In addition to their formal education, David Berna has acquired several certifications, including Process Improvement Foundations, Lean Six Sigma Foundations, Stay Lean with Kanban, Inventory Management Foundations, Lean Foundations, Supply Chain Foundations, Persuasive Selling, SQL: Data Reporting and Analysis, Sales: Customer Success, Business Development Foundations, Sales Foundations, Sales: Develop a Service Orientation, Performance Review Foundations, Scrum: Advanced, Building Accountability Into Your Culture, Managing for Results, Delegating Tasks to Your Team, Hiring Your Team, Leading Productive Meetings, and New Manager Foundations from institutions such as Lynda.com and LinkedIn.