Janice Matthews

Janice Matthews possesses extensive experience in customer service and administrative roles across various industries. Starting as a Union Steward and Chief Steward in the Communication Workers of America, Janice ensured the integrity of relationships between the company and union members while addressing grievances. At AT&T, Janice excelled as a Delivery Training Manager and Customer Service Manager, honing skills in training, conflict resolution, and management. Additional roles in administrative support at organizations including Trinity Industries, Mountain View College, and General Dynamics Information Technology highlight Janice's proficiency in office operations, documentation, and customer interactions. Currently serving as a Rural Carrier Associate with the United States Postal Service, Janice continues to demonstrate a commitment to service and operational excellence. Furthermore, Janice has been actively preparing income taxes independently through JM Affordable Tax Service since 1995.