Nakitha Boyd

Nakitha Boyd has extensive experience in customer service and management across various industries. Initially serving as a Pre-Purchase Qualification Specialist at Citi from May 2005 to December 2008, Nakitha demonstrated proficiency in reviewing title reports, appraisals, and compliance with RESPA regulations. Following this role, Nakitha worked at Brinks Home as a Senior Client Success Manager from June 2009 to September 2018, where successful management of a call center team and client portfolios led to a customer satisfaction rating significantly above the organization average. Currently, Nakitha is a Customer Service Specialist at the United States Postal Service since November 2019, providing assistance to new hires and maintaining effective public relations. Additionally, Nakitha has been the Business Owner of A Mother's Touch Daycare Center since August 2010, managing daily operations and ensuring compliance with state care standards. Nakitha holds an Associate of Science degree in Criminal Justice/Police Science from Dallas College, completed in 2017.