Erick Orellana

Erick Orellana is an experienced leader in visitor services with a strong background in revenue generation and staff management. Currently serving as the Director of Visitor Services at the USS Hornet Sea, Air and Space Museum since July 2021, Erick has a proven track record of maintaining professional standards and adhering to fiscal budgets while generating reports and reconciling discrepancies. Prior to this role, Erick held various positions at the Chabot Space & Science Center, where responsibilities included developing staff training, managing ticketing software, and overseeing visitor experience operations. Erick's experience also includes roles at The Marsh, Exploratorium, and Mattel, Inc., showcasing a diverse skill set in customer service, operations management, and team leadership. Erick Orellana holds a Bachelor's degree in History from San Francisco State University and an Associate's degree in History from Santa Monica College.