Fran Couzens

Fran is a Senior Solution Architect and brings over 30 years of CIS, Utility, and IT knowledge and proficiency to USP. She has specific expertise with the Oracle Utilities product suite (Customer Care and Billing, Meter Data Management, and Service Order Management).

Fran’s expert knowledge is based on more than 17 CIS implementation and system integration projects. She has specific, practical experience in every aspect of the meter to cash business process. Fran acquired her broad spectrum of knowledge as an Architect for some of the largest utility system integration firms, as well as with SPL WorldGroup where the Oracle Utility Product Suite was first developed.

Like many of her USP colleagues, she also held business and IT positions at a utility company and understands first hand the business and technical challenges the customers face each and every day.