Dimitri Merakli

Dimitri Merakli is a seasoned Learning Content Specialist at Utility Warehouse since January 2013, focused on developing and deploying learning solutions for customer service teams. This role involves collaborating with senior stakeholders to create impactful learning experiences. Previous positions at Utility Warehouse include Learning and Development Specialist, where Dimitri enhanced employee skills, Quality and Insights, where data analysis to improve service quality was emphasized, and various customer service roles including Energy Customer Service Supervisor and Energy Academy Agent. Prior experience includes customer service and administration at Jester Fashions Ltd and Mocad, highlighting a strong background in handling customer inquiries and complaints. Academically, Dimitri holds degrees in Secondary Education and Teaching and Graphic Design, complemented by further coursework in maths, English, carpentry, and art and design.