Walter Briceno

Walter Briceno is an experienced professional in user experience research and management, currently serving as Manager and UX Researcher at UtilizeCore.com since May 2017. In this role, Walter focuses on optimizing services for a B2B Fintech and SaaS platform aimed at streamlining service management for businesses. Previously, Walter held the position of Director of Strategic Projects for User Research at ServiceChannel, specializing in contractor platform enhancement. Additional experience includes roles as Product Specialist and QA Lead at BlackBerry, and roles at HP and IBM focusing on premium service delivery. Walter began the career as Call Center Lead Specialist at AT&T, providing comprehensive customer service support. Walter holds a Bachelor of Business Administration from Universidad Santa Paula.