Molly Melowd

Molly Melowd is an experienced Client Success Manager currently at Utopia Solutions since March 2024, and previously served as a Senior Customer Success Manager and Customer Success Manager for the North America Region at Gorgias, a company specializing in integrated helpdesk solutions for e-commerce brands. At Gorgias, Molly contributed to the service of over 11,000 businesses, focusing on enhancing customer support and driving revenue. Prior experience includes a role as a Customer Experience Specialist at Facebook, where Molly established and scaled customer experience functions, developed onboarding programs, and collaborated with product teams to incorporate customer feedback. Earlier in their career, Molly worked as a Freelance Writer for South End News. Educational qualifications include a Master of Science in Administrative Studies with a focus on Financial Economics and a Bachelor of Science in Economics, both obtained from Boston University.